WHAT ARE YOUR FLOWERS MADE OF?

We use Italian crepe paper to create detailed blooms.  All Unwilted flowers are constructed on wire. If you would like to adjust the height of the bouquet, simply bend or snip the wires to the height you want.

 

I FORGOT TO ADD A NOTE TO MY ORDER!

Please send us an email here and we'll make sure your order goes out with your note.

 

CAN I PLACE ONE ORDER FOR MULTIPLE BOUQUETS?

All items placed under one order will be delivered to the same address. To protect each bouquet, we will ship each in it’s own box with separate tracking numbers per box. This will not affect your order number or confirmation information. You will receive an updated email with the tracking numbers when the bouquets ship.

 

To send arrangements to separate recipients or addresses, please place separate orders. This will ensure separate processing and provide separate tracking information for you to follow. 

 

WILL MY ARRANGEMENT LOOK LIKE THE PICTURES?

Each bloom is handcrafted individually so there may be tiny differences. Your arrangement will be put together by one of our designers upon order so the placement of each stem may vary. 

 

HOW DO I UNPACKAGE THE ARRANGEMENT?

Each bouquet is hand-tied in a presentable bundle. Some blooms may need some light fluffing after shipment. Gently unpack the bouquet by opening the box, removing the vase (if applicable) and sliding the bouquet out from the cardboard divider. Then wiggle the smaller cardboard insert from between the stems and pop into the vase, or a container of your choice!

 

PROMOTIONAL CODES

Promotional codes must be applied at time of checkout and cannot be retroactively applied. 

 

REFUNDS

All of our arrangements are carefully tied, packaged and inspected prior to shipping. If your item arrives damaged, please contact us at hello@unwilted.com within 7 days from delivery date with your order number, a description of the issue, and attach a photo of the defect/damage. Refunds will be issued to the original payment method only. Please allow at least 3 business days for a refund to post to your account.

 

CUSTOMER SERVICE & OFFICE HOURS

Unwilted’s customer service department is available by email Monday - Friday (excluding holidays) 9am- 4pm EST. We make every effort to respond to inquiries and comments within that time frame. Please know we take our product and service seriously as it is our sincere goal that you love your flowers and experience with Unwilted! Further questions and comments can be directed to hello@unwilted.com