Orders
We use Italian crêpe paper to create detailed blooms. All Unwilted flowers are constructed on wire. If you would like to adjust the height of the bouquet, simply bend or snip the wires to the height you want.
Our flowers are handmade art. Each stem is cut, folded by hand. Individual blooms can take up to 90 minutes to make. Your purchase directly supports artisans who maintain this traditional craft.
Each bloom is handcrafted individually so there may be tiny differences. Your arrangement will be put together by one of our designers upon order so the placement of each stem may vary.
Each bouquet is hand-tied in a presentable bundle. Some blooms may need some light fluffing after shipment. Gently unpack the bouquet by opening the box, unwrap the bouquet from the packing tissue and pop into the vase, or a container of your choice!
Paper flowers will naturally fade with time, particularly if sitting in direct sunlight. We think this adds to the beauty of the arrangement, but if you want to protect against it, spray the bouquet with a UV protectant made for paper.
To clean, use a blow dryer set on low and cool to clear out any dust.
Shipping & Returns
Orders typically ship within 2 business days. Carrier shipping time is typically 1-3 days unless you upgrade to Priority Mail Express, which is 1-2 days.
So, for example, if you order on Sunday, it will likely ship on Monday or Tuesday and then be delivered Wednesday to Saturday.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just fill out the form on our Contact Us page and we’ll take you through the process.
Other
Please send us an email here and we'll make sure your order goes out with your note.
All items placed under one order will be delivered to the same address. To protect each bouquet, we will ship each in it's own box with separate tracking numbers per box. This will not affect your order number or confirmation information. You will receive an updated email with the tracking numbers when the bouquets ship.
To send arrangements to separate recipients or addresses, please place separate orders. This will ensure separate processing and provide separate tracking information for you to follow.
Promotional codes must be applied at time of checkout and cannot be retroactively applied.
All of our arrangements are carefully tied, packaged and inspected prior to shipping. If your item arrives damaged, please contact us within 7 days from delivery date with your order number, a description of the issue, and attach a photo of the defect/damage. Refunds will be issued to the original payment method only. Please allow at least 3 business days for a refund to post to your account.
Unwilted’s customer service department is available by email Monday - Friday (excluding holidays) 9am- 4pm EST. We make every effort to respond to inquiries and comments within that time frame. Please know we take our product and service seriously as it is our sincere goal that you love your flowers and experience with Unwilted! Please contact us if you have further questions and comments.
You can submit the form on our Contact Us page! We will be happy to assist you.
Need More Help?
Email us at support@unwilted.com